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SLA and contract

Enterprise QR codes

For organisations that run QR codes across sites, teams and print runs, and cannot reprint when a redirect stops resolving. 149 €/month, with a 99.93% monthly availability SLA in a signed agreement.

99.93% monthly availability

A written commitment for the redirect service every dynamic code depends on. In a 30-day month it allows about thirty minutes of unavailability, where 99.9% would allow about forty-three.

The same platform, without the ceiling

Unlimited dynamic codes, unmetered scans, unlimited destination edits, conditional routing and custom short domains — the Pro feature set, with the contract on top.

Something procurement can file

The guarantee, the term, the invoicing and the support arrangement are agreed with you before anything is signed. One address reaches the people who can answer.

  1. 1

    Tell us what you are running

    How many codes, on which surfaces, and what the SLA has to cover. A short email is enough to start.

  2. 2

    We agree the terms

    Price, availability commitment, term and invoicing in one document. Nothing is signed before you have read it.

  3. 3

    You are onboarded

    The same platform as the self-serve plans, set up with you, with unlimited dynamic codes from the first day.

Pro or Enterprise

Both plans are the same platform. What Enterprise adds is a contract.

AttributeProEnterprise
Price3 €/month or 20 €/year149 €/month
Availability SLANot included99.93% monthly, signed
Dynamic QR codesUnlimitedUnlimited
ScansUnmeteredUnmetered
Destination editsUnlimitedUnlimited
Conditional routingIncludedIncluded
Custom short domainsIncludedIncluded
SupportEmailAgreed in your contract
BillingCard, cancel any timeInvoice, on the agreed term

What a 99.93% guarantee actually commits us to

Percentages sound interchangeable until you price them in time. 99.9% of a 30-day month allows about 43 minutes of unavailability; 99.93% allows about 30. We set the commitment deliberately below the level we run at, because a guarantee is only worth signing if it is one we expect to keep.

The commitment covers the redirect service: a printed code resolving to whatever destination you have set. How availability is measured, and what happens if it is missed, is written into the same document as the price.

  • Monthly availability, measured across the calendar month
  • The redirect service every dynamic code depends on
  • Signed before a single code is printed

Printed codes are the ones that need a guarantee

A QR code on packaging, signage or a vehicle fleet is a commitment measured in years. If a redirect stops resolving, the subscription is not the cost — the signage run, the delayed launch or the campaign already in the post is.

That is what an SLA is for: it turns “we are confident” into something your team can file, and it makes our availability your problem as much as ours.

  • Nothing to reprint when a destination changes
  • An arrangement your legal and finance teams can review
  • One route to support, agreed up front

Everything Pro does, without a ceiling

Enterprise is not a different product. Every feature of the self-serve plans is included, and none of them is metered: scanning is never charged, destinations are edited as often as you like, and the number of codes is not something you have to plan.

  • Unlimited dynamic QR codes
  • Unmetered scans, no per-scan charge ever
  • Country, device and language routing
  • Custom short domains
  • Scan analytics and API access
  • Invoice billing on the agreed term

Frequently asked questions

What does the 99.93% availability SLA cover?
The redirect service that resolves every dynamic QR code, measured monthly. It is set out in a signed agreement rather than a policy page, so the commitment, and what happens if it is missed, are the same for both sides.
How is 99.93% measured?
Across the calendar month. 99.93% of a 30-day month allows about thirty minutes of unavailability, against about forty-three for the 99.9% most providers quote. Our short-link domain reports its current state at redirect.ok1second.com.
What happens if you miss it?
The remedy is agreed with you before anything is signed, and it sits in the same document as the commitment. We would rather define that with you than print a credit formula on a marketing page and hope it fits your process.
Can we pay by invoice?
Yes. Billing terms are part of the same conversation: tell us what your finance team needs and we will agree it alongside the SLA.
Is this a different product?
No. It is the same platform, with unlimited dynamic codes, unmetered scans, unlimited destination edits, conditional routing and custom short domains. What the tier adds is the contract around it.
How do we start?
Write to us with a rough picture of what you are running — how many codes, where they are printed, and what the SLA has to cover — and we will come back with terms and a document to review.

Create your first dynamic QR code

Free to start. One code, editable forever, with scan tracking from the first scan.

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